Returns & Refunds

We want you to love your skin and your Q+A products, but if you are not completely satisfied, we offer a 30-day return policy for items purchased through our official store. All returned items must be in their original packaging and in a resalable condition to qualify for a full refund.

1

Initiate Your Return

Email our support team with your order number and the reason for your return to receive a unique Return Authorization code.

2

Pack Your Products

Carefully package the items in their original boxes to ensure they are protected during transit and include your order slip.

3

Ship It Back

Send your package to our distribution center using a tracked shipping service; please note that customers are responsible for return shipping costs.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing